1. Right to Request Data Deletion

You have the right to request the deletion of your personal data that is collected and processed by Newtral Groundz. This includes any personal information that you have provided to us directly or that we have collected through your use of our services.

2. How to Request Data Deletion

To request data deletion, you can contact our support team via email at media@newtralgroundz.com. Please provide the following details to facilitate your request:

• Your full name
• The email address associated with your account
• A description of the data you would like to have deleted

We will process your request within 30 days.

3. Types of Data Eligible for Deletion

You can request the deletion of the following types of personal data:

• Account information (name, email address, contact details)
• Activity history (browsing history, viewing preferences, and search queries)
• Payment information (if applicable)
• Any data shared during account registration or via communications with Newtral Groundz

Note: Deleting your account data may result in the loss of access to any services, including paid subscriptions, and any personalized features tied to your account.

4. Data Retention Limits

Certain data may be retained for legal or regulatory purposes, such as:

• Records of financial transactions (e.g., for subscriptions) to comply with tax or auditing requirements.
• Data necessary to prevent fraud, abuse, or other malicious activities.
• Any information required for dispute resolution or legal claims.

Such data will only be retained for as long as legally necessary.

5. Consequences of Data Deletion

Once your data is deleted, it cannot be recovered. Data deletion includes the following:

• Permanent removal of all personal data associated with your account.
• Removal of access to any subscriptions or services tied to the deleted account.
• Erasure of user-generated content (such as comments, reviews, and recommendations).

6. Exceptions to Data Deletion

We may be unable to delete certain data if:

• It is necessary for us to comply with a legal obligation.
• The data is required for ongoing legal claims or investigations.
• The data is essential to your subscription or billing history.

We will notify you if any such exceptions apply to your request.

7. Third-Party Services

If your data is shared with third-party services (such as payment processors), you may need to contact those services directly for deletion requests. Newtral Groundz will assist you where possible, but we are not responsible for third-party data handling.

8. Account Deactivation vs. Data Deletion

Deactivating your account is different from requesting data deletion. Deactivating your account will prevent access to your account and subscriptions, but your data will be retained unless a formal data deletion request is submitted.

9. Data Deletion for Minors

If we become aware that we have inadvertently collected personal data from users under the age of 13 without verifiable parental consent, we will promptly delete such information. If you believe that a child under 13 may have provided us with personal data, please contact us at [media@newtralgroundz.com].

10. Confirmation of Data Deletion

After we have processed your data deletion request, we will send a confirmation email to notify you that your data has been deleted. If you do not receive a confirmation within 30 days of your request, please contact our support team for assistance.